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Returns & Exchanges
While we strive for excellence, we understand that issues can occur. We accept returns on corked or damaged bottles within 30 days of purchase.
1
Contact Support
Email our team with your order number and a brief description of the issue or flaw.
2
Verification
For corked bottles, please re-cork the bottle with the original wine inside for our team to inspect.
3
Return Authorization
Once approved, we will provide a return shipping label or instructions for in-store drop-off.
4
Refund or Replacement
Upon receipt, we will issue a full refund to your original payment method or ship a replacement bottle immediately.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing